In case you experience any crash, hit or your device is broken or misoperational in any way, it is always recommended to send your device to Powervision Repair Center. That will prevent your device from further damages.
NOTE: Do not disassemble the drone by yourself as it will result in lost warranty. Any other third parties are not authorized to perform any repair activities.
In order to report the broken device, please contact our Support Center and provide the following data:
- FULL NAME
- SHIPPING ADDRESS
- PHONE NUMBER
- DRONE SERIAL NUMBER
We will create the UPS import label and send you the RMA FORM.
IT IS AN OBLIGATORY DOCUMENT THAT NEEDS TO BE PROVIDED IN ORDER TO EVALUATE THE DRONE.
You can also find it in the attachment below.
Please print it out and fill out the information about package content and your data.
Make sure it is inside the box.
Attach the UPS label to the package and schedule the collection at www.ups.com or take it to the UPS drop-off point.
In case of any shipment from outside the EU, you will also receive pro-forma invoice for customs clearance purpose.
As soon as your package is delivered our Technical Department will evaluate your device and inform you about the damages estimation.
In case of repair which are included in warranty, it will be performed immediately to avoid extended waiting time.
Once verified, it will be sent back with UPS courier. Tracking number will be previously provided so that you could monitor your device in transit.
If there is no defect recognized and device results to be fully operational, the cost of technical evaluation amounts €99
When the damages of your device are mechanically made or result from misusage, you will receive the repair estimation.
Please kindly note that since that day, there are 30 day for payment.
In the absence of payment within that period, device will be disposed of.
In case of any doubts, do not hesitate to contact our Support Center.
We will do our best to answer all your questions.